Reference

Terms and Conditions That Govern Your Account

Before you open an account or make a single deposit via DANA, OVO, or GoPay, these terms set out exactly what you agree to and what we commit to in return.

Account eligibility requirementsDANA, OVO, GoPay wallet rulesDeposit and withdrawal conditionsAccount suspension policyJurisdiction-dependent access
suster888 Terms and Conditions That Govern Your Account
TERMS CONTACT PATHS

Reach Us About These Terms

If a specific clause here raises a question before you act on it — a withdrawal condition, a wallet mismatch, an account restriction — contact us directly. Our support team handles terms-related queries through live chat and email, and can escalate account-specific cases to the compliance team where needed. Players in Yogyakarta and across Indonesia can reach us in the same session they are reading these conditions.

Team online

Live Chat

Start a live chat session directly from your account dashboard to ask about any clause in these terms. Available for active account holders during staffed hours.

Email Support

Send detailed terms or account-eligibility questions to our support email. Responses address your specific query rather than returning a generic policy link.

Account Help Centre

The Help Centre in your account settings contains indexed versions of key policy sections, including wallet rules and account suspension criteria.

HOW WE HANDLE THIS

Our Commitment Under These Terms

We handle the obligations on our side of this agreement the same way we handle your wallet — with a clear process and a verifiable outcome. What we collect, how long we hold it, and who you contact to request changes are not buried in footnotes here; they are the four points below.

Data Handling

Account data — your registration details, wallet identifiers, and session history — is held only as long as needed to operate your account and meet legal retention requirements. We do not sell it.

Cookie and Session Policy

We use session cookies to keep you logged in and functional cookies to remember your wallet selection between visits. You can manage cookie preferences from your browser settings at any time.

Account Security Standards

Account access is protected by OTP verification at login. If you suspect unauthorised access, use the lock-account option in settings immediately and then contact support via live chat.

Requesting Changes or Corrections

To update your registered name, wallet details, or contact information, submit a request through the account settings page or directly to support. Changes to wallet details require identity re-verification before the next withdrawal.

Common Questions About These Terms

The questions below come from real account situations — a mismatched wallet name, a region eligibility query, a request to close an account. We answer each one against the actual conditions in this agreement.

Access depends on local law and is available only where permitted in your eligible region. Review your local regulations before opening an account, as eligibility is your responsibility under these terms.

Withdrawal requests are held for manual review if the wallet name does not match your registered account name. Update your details via account settings and complete re-verification before submitting again.

We post every revision on this page with a new effective date. Continuing to use your account after that date constitutes acceptance. If you disagree with a change, you may request account closure before the date takes effect.

Submit a data correction or deletion request through live chat or email support. Legal retention obligations may prevent immediate full deletion, but we will confirm what can be removed and the timeline.

Registering multiple accounts, providing false identity details, or using a wallet that does not belong to you are all grounds for suspension. We notify the account holder by email before any permanent action is taken.

The version active on the date the relevant transaction or action occurred applies to that dispute. We keep a dated revision history accessible through the Help Centre inside your account settings.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.